IT Services & Solutions

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Industrial & Management Technology Methods

 Al Khobar Industrial Area 1
Al Khobar - 31952
Saudi Arabia  monty@itm.com.sa  +966 50 555 6103

IT Services & Solutions

ITM offers services and solutions across a range of verticals, technologies and geographies. We cover the gamut of enterprise IT requirements, from ERP implementation, SAP implementation, infrastructure and security to assessment services, consulting and training.

We partner with industry leaders and follow world class methodologies to ensure customer satisfaction.

SAP Implementation

ITM´s SAP implementation practice serves SAP clients in a wide range of industries, including engineer-to-order and make-to-stock, discrete manufacturing, high-tech/electronics, batch and continuous process, consumer Packaged goods, retail, and banking & financial services.

Our SAP service offerings span the full range of the SAP lifecycle including:

SAP Implementation
  • Assessment studies
  • Functionality mapping with standard SAP
  • Modifications and enhancements to existing SAP functionality
Managed Application Services
  • A Level 1 to Level 3 based 24 x 7 Maintenance and Support
  • Complete Ownership from First Call received to Call Closure
  • Covers Application Support and Infrastructure Support
Post-SAP Implementation
  • Enhancements to existing functionality
  • Production support and second level support
  • Master data maintenance upload/download
  • BASIS/System admin support services.
Extension and Integration
  • Web interfaces to legacy applications
  • SAP-to-SAP and -non-SAP Integration using ALE/IDOCs
  • SAP-to-SAP and -non-SAP using SAP Netweaver technologies
  • Data warehousing and business intelligence
  • Supply Chain Management implementation and rollout
  • Customer Relationship Management implementation
  • Supplier Relationship Management.

Oracle Implementation

ITM’s service offerings span the full spectrum of the Oracle implementation lifecycle including

Implementation
  • Solution strategy
  • Process mapping and gap analysis
  • Customization
  • Integration
  • Data conversion
  • Key user training
  • Installation and set-up.
Managed Application Services
  • Complete Ownership from First Call received to Call Closure
  • Covers Oracle ERP and non ERP Application Support
  • Desktop, Server, Database and Network Support
Integration
  • Legacy system analysis and mapping to Oracle Applications
  • Interface development
  • Messaging software configuration and implementation
  • Testing
  • Integration solution implementation

Software Quality Assurance

We concentrate solely on testing software, business processes, and IT with the goal of helping our customers to achieve the benefits of their technology-enabled change faster.

Our approach is:

  • Reduce the cost of change
    This covers both the overall cost of the full development lifecycle and the cost of all the testing activities, such as performance testing or user acceptance testing
  • Increase the speed of change
    This covers reducing the elapsed time spent testing and the time spent on remedial work and operational maintenance
  • Improve the governance of change
    This is achieved through better business alignment of the testing a company performs and better management information from the testing activities throughout the projects.